T
Trees and seasonal growth
Mature tree lines, individual branches and future growth can enter the required view. A winter scan without leaves may not represent summer conditions at a heavily wooded property.
Safe pre-installation planning
Check the Starlink sky view
before choosing the mount.
The app can reveal a problem before it becomes a permanent installation.
Starlink needs a sufficiently open view of the sky. Trees, roof peaks, chimneys, nearby buildings and seasonal growth can interrupt that view. The official Starlink app includes an obstruction checker that helps evaluate a potential location before installation.
Safety first: do not climb onto a roof, ladder, pole or other elevated surface to complete a phone scan. A preliminary ground-level scan is useful; the technician evaluates elevated mounting options safely at the property.
How to run the check
Use the official app in four practical steps.
The wording and interface can change as the app is updated, but the process is built around scanning the sky from a possible dish location.
1
Open the obstruction tool
Install the official Starlink app and look for the option to find an installation location or check for obstructions. You do not need to perform elevated work to gather useful preliminary information.
2
Choose a safe possible location
Stand at a safe ground-level position near the side of the house, deck, yard or another area that approximates a possible mount. Keep the phone secure and follow the app’s on-screen directions.
3
Scan the full requested field of view
Move the phone slowly through the areas requested by the app. Do not stop after finding one open patch of sky—the dish needs the broader field of view used by the Starlink system.
4
Save useful results and property photos
Record the result or take screenshots. Separate ground-level photographs showing the house, roofline, tree line and possible cable-entry area can help Get Internet understand the property before dispatch.
A preliminary scan is not a final installation plan. Phone height, exact position, seasonal leaves, nearby structures and the safely accessible mounting options can change the result. The assigned technician makes the final site-specific recommendation.
Common obstruction sources
Look beyond the obvious tree directly overhead.
Interruptions can come from several directions, and a location that appears open from the ground may still be affected by the roof or nearby vegetation at the dish’s final height.
R
Rooflines and chimneys
A nearby roof peak, dormer, chimney or mechanical equipment can block part of the sky. Moving the dish a modest distance or changing the mount can materially improve the view.
B
Buildings and terrain
Neighbouring buildings, barns, silos, rock faces and steep terrain may influence the practical location even when the property has a large open yard.
What a technician considers
Sky view is only one part of a good installation.
A usable dish location also needs a secure mounting condition, safe access, a practical cable path, weather sealing and an indoor router position that supports the areas where the customer needs Wi-Fi.
✓Open enough field of view for the property and surrounding obstructions
✓Stable, compatible mounting surface and suitable hardware
✓Safe installation and future service access
✓Clean cable route that protects the building envelope
✓Router placement that supports practical indoor coverage
When the first scan looks poor
Do not assume the property is impossible.
A different side of the house, higher approved mounting point, pole location or another cable-entry strategy may produce a better result. The right option depends on safety, property layout and the amount of enhanced work required.
Get Internet does not ask customers to climb or perform elevated testing. Submit the property address and describe the tree or building conditions so the installation can be qualified properly.
Submit the property for review →Planning resources
Connect the obstruction result to the installation plan.
The best next step depends on whether you are planning a new installation or diagnosing an existing system.
Professional installationSee how mounting, cable routing, activation and Wi-Fi placement are handled →
Installation cost guideUnderstand the base scope and the enhanced conditions that may add cost →
Existing-system troubleshootingRequest help when new growth, mounting movement or other conditions affect an installed system →
Official Starlink obstruction information ↗Review the current provider guidance in the Starlink Support Centre
Obstruction questions
Starlink obstruction check FAQ.
These answers explain how the preliminary app scan fits into Get Internet’s property qualification and installation process.
Can I scan from inside a window?
A scan through glass or from a substantially different indoor position may not represent the final dish location. Use a safe outdoor ground-level position when possible and treat the result as preliminary.
Should I climb onto the roof for a more accurate scan?
No. Customers should not climb onto roofs, ladders or other elevated surfaces for this check. Send safe ground-level information and let the technician evaluate elevated mounting options.
Does a clear app result guarantee perfect performance?
No. The result is one planning signal. Actual Starlink performance can be affected by the service plan, network conditions, equipment, weather, local Wi-Fi and other factors in addition to physical obstructions.
What if trees are the only available mounting problem?
The technician may consider a different building location, a higher approved mount or a ground/lawn pole where practical. Tree removal or trimming is not included unless separately arranged with an appropriate provider.
Can obstructions change after installation?
Yes. Tree growth, seasonal foliage, new construction and changes at the property can alter the sky view. A service call can help determine whether a new obstruction or another installation issue is affecting the system.
Do I need the app before submitting my address?
No. You can submit the exact property address first. The app result and useful property photographs can be added to the planning conversation when requested.
Property-specific planning
Let the address and the sky view tell the same story.
Check current technician coverage, then share the useful obstruction details for the exact installation property.