01
Obstructions and dish location
Review the current mounting position, new tree growth, seasonal foliage, roofline interference, nearby construction and other changes that may affect the required view of the sky.
Existing Starlink system · $149.99 + HST
Starlink Service Calls & Troubleshooting
in Central Ontario.
Already online? We can help diagnose what changed.
Get Internet provides professional on-site service for existing Starlink installations when the system has obstruction, mounting, cabling, router, Wi-Fi or installation-related concerns. We assess the property, explain the likely cause and identify the practical next step.
Basic Starlink service call$149.99 + HST$169.49 total in Ontario · includes up to one hour of technician labour
Problems we investigate
Start with the symptom, then test the installation around it.
Not every slow or offline connection is caused by the same thing. The technician considers the physical installation, Starlink equipment condition and the customer’s local network before recommending additional paid work.
02
Mounting and cable concerns
Inspect accessible mounting stability, visible cabling, connectors, weather sealing and installation conditions that may need correction or a different mounting solution.
03
Router and indoor Wi-Fi
Review router placement, dead zones, mesh coverage, local-network limitations and whether the internet connection is reaching the areas where the customer actually uses it.
What the basic call includes
Up to one hour of technician labour.
The basic service call is $149.99 + HST and is intended for on-site diagnosis and practical corrective work that can reasonably be completed within the included time and available scope.
✓Review of the reported Starlink or local-network concern
✓Inspection of safely accessible mounting, cable and router conditions
✓Basic testing and explanation of the likely issue
✓Up to one hour of technician labour
✓Approval discussion before additional chargeable work proceeds
What is separate
Parts and enhanced work are not hidden in the visit.
Replacement equipment, accessories, specialty mounting hardware, extended cable work, additional labour, mesh/network equipment and other enhanced work are separate when required.
Starlink account, subscription, network-status and manufacturer-warranty matters may need to be handled directly with Starlink or the applicable retailer. Get Internet does not control the Starlink network or internally repair sealed provider hardware.
See how Get Internet pricing is structured →Before requesting a visit
Gather the information that shortens diagnosis.
A clear description helps the office determine whether the issue appears installation-related, equipment-related, account-related or primarily inside the local Wi-Fi network.
1
Describe the exact symptom
Note whether the system is completely offline, intermittent, slow only in certain rooms, affected at certain times, or showing a specific message in the Starlink app.
2
Identify the kit when possible
Provide the Starlink kit generation or model if known, who originally installed it, and whether anything at the property changed before the problem began.
3
Review safe obstruction information
Use the official app from a safe position and note new vegetation or construction. Do not climb onto a roof or ladder to gather information.
Open the obstruction-check guide →4
Send the service address
Service eligibility depends on the exact property and active technician capacity. Include the address, preferred contact details and a concise description of the concern.
On-site process
Diagnose before replacing or remounting.
The technician starts with the current condition rather than assuming the solution. Depending on the issue, the visit may include app review, accessible connection checks, obstruction assessment, mount/cable inspection and local Wi-Fi testing.
If the technician identifies a separate part, accessory, mount or additional labour requirement, the scope and price are presented before that additional paid work proceeds.
Previously installed by someone else?
Existing systems can still be assessed.
The original installation does not need to have been completed by Get Internet. We can assess the current system and provide a new service path, subject to technician coverage, safety and the condition of the customer’s equipment.
Any correction of another installer’s work is treated as new chargeable service and does not become part of Get Internet’s historical workmanship warranty.
Service-call questions
Starlink troubleshooting FAQ.
These answers help separate an on-site service issue from a Starlink account, network or equipment-warranty issue.
Can you fix a Starlink system that you did not install?
Yes, Get Internet can assess an existing system installed by the customer or another provider. The visit is a new service call and any corrective work is quoted under the current service terms.
Does the service call include replacement Starlink equipment?
No. The basic rate covers up to one hour of technician labour. Replacement provider equipment, accessories, mounts, cable, network equipment and additional work are separate when required.
Can you resolve Starlink account or subscription problems?
Get Internet can help identify whether the symptom appears to be on site, but Starlink account access, subscription changes, network outages and provider warranty decisions must be handled through Starlink’s applicable support process.
What if the problem is only Wi-Fi in part of the house?
The technician can review router placement and coverage conditions. Mesh or other network improvements may be recommended as separate products or services when the Starlink internet connection itself is working.
Will the technician climb onto the roof in poor weather?
No. Safety takes priority. Unsafe roof, ladder, structural or weather conditions may limit the inspection or require elevated work to be rescheduled.
How do I book?
Email the service address, contact information, kit model if known and a short description of the issue. Get Internet will review the request, create the applicable customer workflow and provide secure payment and booking steps when approved.
Obstruction check guidePrepare safe sky-view information for an existing or proposed dish location →
New professional installationReview mounting, routing, activation and Wi-Fi placement for a new system →
Check the service addressConfirm whether an active technician currently reaches the property →
Service & installation policyReview pricing, payment, scheduling, safety and workmanship terms →
Need a technician?
Tell us exactly what the system is doing.
Send the service address, Starlink kit model if known and a concise description of the issue. We’ll confirm the current service path and technician coverage.